Another Reason Why I’m Not A Telstra Customer
New Users and Observations | 7:14 pm Saturday, Aug 23 2008 |
I noticed a news article on Whirlpool this weekend talking about Telstra’s new lower-priced plans for its 3G wireless service (‘Telstra cleans up NextG data plans’, 22 August 2008).
However, right in the middle of the report was this comment:
But the prices are still astronomical compared to other providers such as 3 and Vodafone.
(emphasis on astronomical is mine).
Seems to me the reason Telstra has so much market share is that people are so unaware of alternative providers. Their market dominance seems much more attributed to their huge advertising budget than anything else.
Worse — in the new plans, excess data charges have jumped a whopping 67 percent, from 15c per Mb to 25c per Mb. That’s $250 per Gb, up from $150.
To me, this is where most users understand little about the massive sting in their monthly bill, when they exceed the limit of what are often minimal data allowances.
For example, if you were on an entry level 400Mb per month plan, and downloaded the Microsoft Windows XP Service Pack 3 update via the download centre, the file size — according to Microsoft — is typically 580Mb.
So, in one single click you have not only used up your ENTIRE monthly data allowance, but will have a bill of $45 for the extra 180Mb. That’s just ONE CLICK on a SINGLE day of the month! That extra cost MORE THAN DOUBLES your monthly $39.95 cost!
Telstra aren’t the only provider guilty of small data allowances, but many alternative plans simply restrict your usage speed rather than have an excess data option. When I looked at Telstra’s announcement I found NO option for a reduced-speed plan, just the excess data cost. It looks quite innocent when you see “Additional usage charged at $0.25/MB” until you realise — with the examples above — just what that might mean.
It’s not surprising some users find their first monthly bill — whether wireless or regular broadband — to be 10, 20 or 30-times the cost they were expecting! I do know friends who have been very shocked when they’ve had bills arrive well in excess of $1,000 for a $40 monthly plan — sometimes as much as a few thousand dollars.
What confuses me most is that my web hosting provider charges just US$1.99 per GB of overusage data per month (less than 1 cent per Mb) — in comparison to Telstra’s 25 cents per Mb. How can Telstra justify $250 per Gb when I get charged US$1.99 per Gb? It’s all data.
At today’s exchange rate, the comparison is:
Telstra $250 vs $2.30 in Australian dollars from my web host (Pair Networks)
So I pay less than 1 percent of Telsta’s price!
If we just look purely at a web hosting comparison, my provider gives me 240Gb of free data in my plan (costing US$49.95 (AUD$57.80)). Telstra’s data allowance in their comparable web hosting plan — their AUD$65.95 per month Premium Hosting 500 plan — is just 20Gb — less than 10 percent of my 240Gb allowance. They tell you there’s an excess data charge, but it’s not disclosed on the pricing page I found.
With data charge policies like this, is it any wonder that none of our mobile, fixed line and internet accounts are with Telstra?