Once again a courier company has stuffed up our job. They’re getting to be as unreliable as Australia Post.

Job booked (and confirmed by phone). Driver doesn’t get booking details, so job missed morning pick-up … which means it won’t get to the client until the next day.

Courier company response? We’d be lucky to get a verbal apology. And they still expect us to pay FULL PRICE for this abysmal service.

A fair dinkum courier company would send another driver — or pay for a taxi — or, god forbid, book an urgent door-to-door pick-up through a competitor. In other words, they would jump through hoops to get the job delivered.

But they don’t.

They ALL seem to be full of excuses rather than full of ways to satisfy their customers.

From a customer viewpoint, this industry is sadly lacking a decent provider who is prepared to guarantee their service and back it up.

I’d pay MORE for that. But none of the companies we know have a customer-centric service philosophy.

Actually, when it happens for jobs being sent from here to our customers, we cancel the original courier booking and pay ourselves for an urgent (”missile”) replacement service — and wear the cost. We want to keep our customers happy … I wish courier companies would do the same!

Damn frustrating.

While our current provider is better than what we’ve had in the past, they still lack that “do whatever it takes” attitude. I’d give them a “B” — fine most of the time, but not always.

If you know of a decent “A/A+ rated” service in Melbourne for the regular pick-ups/vouchers/coupons etc, we’d love to know.